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Return & Exchanges Policy

If you are not satisfied with your purchase for any reason, please read our Return & Exchange Policy carefully before initiating a request.

Reverse Pick-Up Policy

At Wordlife Shop, our customers are valued not only at the time of sale but also throughout the Returns & Refunds process. Our policy is designed to make the return process simple, transparent, and reassuring.

  • You must contact us within 10 days from the date of delivery.
  • Call us at: 7093651110
  • Email us at: ashabiblestore@gmail.com
  • Please mention your Order Number in the subject line for faster processing.
  • Returns are accepted only if the product received is damaged or incorrect.
  • Items must be returned in their original packaging.
  • Please pack items securely to prevent damage during transit.
  • The item must be shipped back to our warehouse. Transport charges will be refunded where applicable.
  • After we receive the returned item(s), your return or exchange request will be processed.
  • Refund processing time is typically 7–10 business days after initiation.
  • In case of exchange, the replacement order will be dispatched within 3–5 business days after we receive the returned item.

Return Policy

Wordlife Shop accepts returns only under the following circumstances:

  • Genuine quality issues.
  • Packages lost in transit.
  • If incorrect pricing was charged due to catalogue error.
  • If a wrong item has been shipped.

Claiming Refunds

For Credit Card / Debit Card / Net Banking / UPI / PayPal transactions:

  • Refunds will be processed to the original mode of payment.
  • Shipping charges are non-refundable except in cases where an incorrect item was sent by Wordlife Shop.
  • Banks typically take 7–10 business days to reflect the refund after initiation.

Refund Eligibility

Refunds will be processed only in the following cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • Mispricing in the online catalogue resulting in overcharging.
  • Incorrect item shipped.

Wordlife Shop reserves the right to inspect returned items before approving refunds or exchanges.

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